FAQ

Trading Modes

What's the difference between DeFi Mode and Indication Mode?

DeFi Mode:

• Anonymous trading

• Instant settlement on-chain

• Open to all market participants

Indication Mode:

• Trade with known counterparties

• Custom terms/LTV/ negotiation

• Settlement coordinated off-platform

Fees & Limits

What fees do I pay?

DeFi Mode: TSI charges transaction fees with fee rates determined by TSI. Customers pay gas fees for on-chain settlement (paid in ETH). Indication Mode: TSI charges transaction fees with fee rates determined by TSI. Customers don't pay gas fees since settlement occurs off-platform.

Account & Recovery

What if I lose my passphrase?

⚠️ Critical: TSI cannot recover lost passphrases. Store it securely offline in multiple locations. If lost, account recovery is not possible.

How do I secure my account?

• Store passphrase securely offline

• Use 2FA on all accounts

• Only use secure devices

Can I use multiple devices?

You can recover your account on another device using your passphrase, but this will deactivate the previous device - it won't be able to sign transactions anymore. Only one device can be active at a time for security.

Liquidation & Risk (DeFi Mode Only)

What is liquidation?

Liquidation only occurs in DeFi Mode. When your collateral value drops too low to cover your borrowed amount, the liquidation bots automatically sell your collateral to repay the loan and protect lenders.

When does liquidation happen?

In DeFi Mode, liquidation triggers when:

• Your loan-to-value (LTV) ratio exceeds the maximum threshold

• The maturity date expires and the loan is not repaid

Each asset has different LTV limits based on market volatility.

How can I avoid liquidation?

• Monitor your LTV ratio regularly

• Add more collateral when ratios approach limits

• Repay part of your loan to reduce risk

• The TSI system will send notification when the LTV approaches liquidation LTV (LLTV)

What happens during liquidation?

TSI's automated liquidation system executes the process:

• Automated detection: Smart contracts monitor your collateral health 24/7

• KYC-verified liquidation bots: Whitelisted bots execute liquidation

• Collateral sale: Your collateral is sold at market price on-chain

• Loan repayment: Principal and interest are automatically repaid to the lenders

• Fees deducted: Liquidation fees are taken from proceeds

• Remaining funds: Any leftover amount is returned to the borrowers

How does TSI monitor my positions?

• Real-time tracking: 24/7 monitoring of collateral values and LTV ratios

• Automated alerts: System notifications when positions approach risk levels

• Public verification: All monitoring data (collateral values, LTV ratios, liquidation triggers) is recorded on blockchain for anyone to verify

Troubleshooting

My transaction failed or is stuck

• Check Ethereum network status for congestion

• Verify sufficient ETH for gas fees

• Wait for network confirmation (may take minutes)

• Contact support if issues persist

My deposit doesn't appear in my balance

Wait for blockchain synchronization (up to 30 minutes). Contact support if issues persist.

What networks does TSI support?

DeFi Mode: Currently, DeFi mode markets are only available on Ethereum. However, EVM networks supported by Fireblocks can be enabled - contact us to open markets on additional networks. See Fireblocks supported networks.

Indication Mode: Customers can borrow and lend any tokens on any networks since settlement occurs off-platform. If the tokens you want to borrow, lend, or use as collateral are not listed in the selection options, please contact us for assistance.